Beta Participation Terms

Last updated: August 21, 2026 — placeholder text for the private beta, to be replaced before general availability.

These Beta Terms (the “Beta Terms”) set forth additional conditions applicable when “Remolink Discovery” (the “Service”), provided by Remote Robotics Inc. (the “Company,” “we,” “us,” or “our”), is used as a proof of concept, trial service, or beta version.

Users must understand that the Service is in a development and evaluation stage and agree to these Beta Terms before using the Service.

Article 1. Application

  1. These Beta Terms apply while the Service is provided as a proof of concept (“PoC”), trial service, beta version, or other experimental service.
  2. These Beta Terms form part of the Remolink Discovery Terms of Use.
  3. If these Beta Terms conflict with the Remolink Discovery Terms of Use or Shopping & Returns, these Beta Terms will prevail with respect to matters specific to the PoC or beta service.
  4. Shopping & Returns applies to product purchases, shipping, returns, and refunds, and the Privacy Policy applies to personal information and other User information. However, where these Beta Terms provide otherwise, these Beta Terms will prevail.

Article 2. Nature of the Beta Service

  1. The Service is provided for the purpose of evaluating a new remote-shopping experience, robot operation, product exploration, user interfaces, and other functions and operational methods.
  2. The Service is in a development and evaluation stage and is not guaranteed to have the same quality, functionality, performance, availability, or continuity as a formally launched service.
  3. The Service may experience bugs, communications delays, video interruptions, inability to operate robots, display errors, functional limitations, or other issues.
  4. Based on the results of the PoC, the Company may change the specifications, functions, pricing structure, method of provision, or other aspects of the Service, or may decide not to launch the Service commercially.

Article 3. Eligibility

  1. The Service may only be used by persons who are 18 years of age or older.
  2. Users must confirm that they are 18 years of age or older before using the Service.
  3. The Company may limit eligible Users based on the purpose of the PoC, number of participants, geographic scope, or other evaluation conditions.
  4. The Company may restrict access through invitations, access codes, advance registration, or other methods.

Article 4. Usage Time and Fees

  1. Free usage time, paid usage time, extension periods, fees, currency, and other usage conditions will be displayed through the Service or by another method specified by the Company before use begins or before payment.
  2. Before beginning paid use, Users must review the displayed fees and usage conditions and voluntarily elect to continue with paid use.
  3. The Company may change free usage time, paid usage time, fees, or other conditions applicable to future use based on the evaluation needs of the PoC.
  4. Service usage fees are separate from product prices, shipping charges, and other costs associated with product purchases.
  5. Charges and conditions relating to product purchases are governed by Shopping & Returns and the following Article.

Article 5. Customs Duties and Import Taxes During the PoC

  1. During this PoC, the Company will bear customs duties and import taxes that ordinarily arise in connection with international shipping of products purchased through the Service.
  2. The Company will not require Purchasers to make additional payment of the customs duties or import taxes described in the preceding paragraph at the time of delivery.
  3. If a Purchaser is requested to provide or confirm the Purchaser’s name, address, telephone number, or other information necessary for shipping, customs clearance, or related procedures, the Purchaser must reasonably cooperate.
  4. If additional charges arise due to the Purchaser’s failure to provide required information, provision of inaccurate information, refusal to accept delivery, or another circumstance attributable to the Purchaser, paragraphs 1 and 2 will not apply to such additional charges, and the Company may charge them to the Purchaser.

Article 6. Scheduling of Experience Sessions

  1. Notwithstanding Article 6 of the Remolink Discovery Terms of Use, the date and time of use during this PoC will be individually coordinated between the Company and the User, and the session will be conducted at the time communicated by the Company.
  2. If a User wishes to change the scheduled date or time, the User must contact the Company using the method specified by the Company.
  3. If a User cannot begin using the Service at the scheduled time, the Company may shorten the available usage time or reschedule the session.

Article 7. Communications Failures, Robot Malfunctions, and Similar Issues

  1. If a User is unable to adequately use the scheduled Service due to a communications failure, robot malfunction, video failure, system failure, or another circumstance attributable to the Company, the Company will generally respond by:
    • Rescheduling the session; or
    • Extending the usage time.
  2. The Company will reasonably determine the appropriate response based on the nature of the issue, the amount of time the Service was unavailable, and other relevant circumstances.
  3. If an issue occurs after paid use has begun and it is not reasonably practicable to resolve the matter through rescheduling or an extension of usage time, the Company will refund the amount corresponding to the unusable portion of the paid usage time.
  4. Refunds under the preceding paragraph apply only to Service usage fees. Refunds relating to product purchases are governed by Shopping & Returns.
  5. If the inability to use the Service is caused by the User’s device, communications environment, browser, or another circumstance attributable to the User, the Company may decline to provide rescheduling, additional usage time, or a refund.

Article 8. Collection of Video, Operation Logs, and Related Information

  1. For PoC evaluation, safety management, investigation of issues, Service improvement, and technical development, the Company may collect or record:
    • Video captured by cameras installed on robots;
    • Robot remote-operation screens;
    • Operation history and operation logs;
    • Product viewing, product selection, and other Service usage history; and
    • Communications status, error information, and other technical information.
  2. The Company does not collect or record User audio through the robot remote-operation function.
  3. If the Company separately records audio or video during an in-person interview or through another method outside the Service, the Company will provide advance notice and obtain any required consent.
  4. Detailed handling of information collected under this Article is governed by the Privacy Policy.

Article 9. Use of PoC Data and Technical Development

  1. The Company may use Service usage history, robot operation logs, video, product-selection information, survey responses, and other information obtained through the PoC for evaluation, analysis, research, development, and improvement of the Service.
  2. The Company may use such information for research, development, and improvement of product-recognition, image-recognition, robot-operation-support, and other artificial-intelligence or machine-learning technologies related to the Service.
  3. Personal information and other information will be used, stored, disclosed, and otherwise handled in accordance with the Privacy Policy.
  4. The Company will not use identifiable video, images, responses, comments, or other information for advertising, public relations, social media, external sales materials, or other public-facing purposes without separate consent from the User.

Article 10. Surveys and Interviews

  1. For evaluation of the PoC, the Company may ask Users to participate in surveys, interviews, hearings, or other feedback activities.
  2. Participation is voluntary unless the Company clearly informs Users in advance that participation is required.
  3. The Company may use opinions, proposals, issue reports, and other feedback provided by Users, without charge, for research, development, improvement, and business consideration relating to the Service and other Company services.
  4. If the Company publicly discloses a response or comment in a manner that identifies a User, the Company will obtain separate consent from that User.

Article 11. Recording by Users

  1. Recording, screenshots, reproduction, social-media posting, streaming, or sharing of Service video, operation screens, or other information by Users is governed by the Remolink Discovery Terms of Use.
  2. Except where permitted by law or reasonably necessary for contacting the Company, reporting an issue, reporting a product-related problem, or making another similar report, Users may not engage in such activity without the Company’s prior consent.

Article 12. Changes, Suspension, and Termination

  1. The Company may change the functions, operating methods, usage time, eligible Users, geographic scope, or other aspects of the Service based on PoC results, technical circumstances, safety considerations, operational considerations, or other reasonable reasons.
  2. The Company may temporarily suspend all or part of the Service without prior notice in the event of a system failure, robot malfunction, security issue, or another urgent circumstance.
  3. The Company may terminate the Service or PoC due to completion of the PoC purpose, changes to the evaluation plan, technical or business decisions, or other reasonable reasons.
  4. Where possible, the Company will provide notice of changes, suspension, or termination through the Service, by email, or by another appropriate method.
  5. Participation in the PoC does not guarantee commercial launch of the Service, continued access, priority access, or any other future access to the Service.

Article 13. Disclaimer Relating to the Beta Service

  1. Users acknowledge that the Service is a proof-of-concept and development-stage service and that bugs, limitations, and changes to the Service may occur.
  2. The Company does not warrant that the Service will always be available, operate without errors, provide video or operation without delays, or have the same quality as a commercially launched service.
  3. Except in cases of the Company’s intentional misconduct or negligence, the Company will not be liable for damages arising from changes to functions, interruptions, or other events reasonably anticipated in connection with a PoC.
  4. Nothing in this Article or these Beta Terms excludes or limits the Company’s liability to the extent prohibited by applicable consumer-protection laws or other mandatory laws.

Article 14. Amendments to the Beta Terms

  1. The Company may amend these Beta Terms in response to changes in PoC evaluation, Service specifications, applicable law, or other circumstances.
  2. The Company will make amended Beta Terms available through the Service, by email, or through another appropriate method.
  3. If an amendment materially affects the rights or interests of Users, the Company will provide any notice or obtain any consent required under applicable law.
  4. Amended Beta Terms will take effect on the effective date specified by the Company.

Effective Date: August 21, 2026