Shipping & Returns

Last updated: August 21, 2026 — placeholder text for the private beta, to be replaced before general availability.

These Shopping & Returns terms (the “Terms”) govern product purchases, payments, shipping, returns, exchanges, and refunds made through “Remolink Discovery” (the “Service”), provided by Remote Robotics Inc. (the “Company,” “we,” “us,” or “our”).

By purchasing a product through the Service, a User agrees to these Terms.

Article 1. Application

  1. These Terms apply to purchases, payments, shipping, returns, exchanges, reshipments, and refunds of products sold by the Company through the Service.
  2. The Remolink Discovery Terms of Use apply to general use of the Service.
  3. If the Service is provided as a proof of concept, trial service, or beta version, the Beta Terms will also apply.
  4. The Privacy Policy applies to personal information and other User information.
  5. If these Terms conflict with other applicable terms, these Terms will prevail with respect to product purchases, shipping, returns, and refunds. However, with respect to matters specifically relating to a PoC or beta service, the Beta Terms will prevail where they provide otherwise.

Article 2. Seller

  1. Products offered through the Service are sold by Remote Robotics Inc.
  2. A sales contract is entered into between the Company and the User purchasing the product (the “Purchaser”).
  3. The Company may outsource all or part of the storage, packing, shipment, international delivery, customs clearance, or other product-sales-related operations to logistics providers, carriers, or other third parties designated by the Company.

Article 3. Products

  1. The Service sells new products designated by the Company.
  2. Product names, images, prices, specifications, and other product information will be displayed through the Service.
  3. Due to photography conditions, display settings, communications conditions, or other circumstances, the color, texture, shape, or appearance of the actual product may differ from images displayed through the Service.
  4. Packaging, outer boxes, and wrapping may have minor scuffs, dents, scratches, or similar conditions resulting from manufacturing, transportation, storage, or other processes.
  5. Minor differences or damage to packaging that do not affect the quality or ordinary use of the product itself will generally not be treated as product defects.
  6. Manufacturer changes to specifications, packaging, designs, or other features may result in minor differences between images or information displayed through the Service and the actual product.

Article 4. Prices

  1. Product prices are the amounts displayed through the Service.
  2. Product prices will generally be displayed in U.S. dollars (USD).
  3. The Company may change prices applicable to future orders based on procurement costs, exchange rates, market conditions, or other circumstances.
  4. Product prices may not include shipping charges, Sales Tax, or other taxes or costs separately displayed at the time of purchase. Customs duties, import taxes, and customs-related costs are governed by Article 10.
  5. If a Purchaser must pay any amount in addition to the product price, the Company will display the amount or the method used to calculate it before the order is confirmed.

Article 5. Orders and Formation of Sales Contracts

  1. Before placing an order, the Purchaser must review the product, quantity, shipping destination, payment amount, and other order details and place the order using the method specified by the Company.
  2. A sales contract between the Company and the Purchaser is formed when the Company notifies the Purchaser that the order has been accepted or confirmed.
  3. The Company may reject an order or cancel an order after formation of a sales contract if:
    • Inventory cannot be secured;
    • There is an obvious error in the product price or product information;
    • Payment is not approved;
    • Fraudulent use, a fraudulent order, or an order for resale is suspected;
    • The product cannot be shipped to the specified destination;
    • Applicable export/import regulations or other laws prohibit the sale or shipment; or
    • Other reasonable circumstances make fulfillment of the order impracticable.
  4. If an order that has already been paid is canceled under the preceding paragraph, the Company will refund the amount received for that order.

Article 6. Inventory

  1. Inventory levels may change, and a product displayed through the Service may no longer be available when an order is placed.
  2. If multiple Purchasers place orders for the same product, inventory will be allocated based on payment order, order-confirmation order, or another reasonable method determined by the Company.
  3. If inventory cannot be secured, the Company may cancel all or part of the order and refund the amount paid for the affected product.

Article 7. Payment

  1. Product prices and other amounts payable to the Company must be paid using a payment service designated by the Company.
  2. The payment currency will be the currency displayed on the order screen.
  3. Purchasers may only use payment methods they are legally authorized to use.
  4. Currency conversion fees, foreign-transaction fees, and other fees charged by payment service providers, card issuers, or financial institutions are the responsibility of the Purchaser.
  5. Complete credit card numbers, security codes, and other full card information are generally collected and managed by the payment service provider designated by the Company rather than by the Company.
  6. The terms and privacy policy of the applicable payment service provider apply to that provider’s handling of information.

Article 8. Sales Tax and Other Taxes

  1. If Sales Tax or another tax applies to the purchase of a product, the Company may charge that tax to the Purchaser in accordance with applicable law.
  2. Applicable taxes may vary depending on the shipping destination, type of product, transaction, or other circumstances.
  3. If the Company collects a tax at the time of purchase, the amount will be displayed before the order is confirmed.
  4. Customs duties, import taxes, and customs-related costs are governed by Article 10.

Article 9. Shipping Charges

  1. International shipping charges and other costs necessary for delivery will generally be borne by the Purchaser.
  2. Shipping charges may vary depending on destination, product size, weight, quantity, shipping method, and other conditions.
  3. Applicable shipping charges will be displayed before the order is confirmed through the Service or another method specified by the Company.
  4. If additional shipping charges arise after the order due to a change of shipping address requested by the Purchaser, redelivery, extended absence, or another circumstance attributable to the Purchaser, the Company may charge such additional costs to the Purchaser.

Article 10. Customs Duties, Import Taxes, and Customs-Related Costs

  1. International shipment of products may result in customs duties, import taxes, customs clearance fees, or other import-related charges.
  2. Responsibility for the costs described in the preceding paragraph will be governed by the conditions displayed through the Service before order confirmation or otherwise specified by the Company.
  3. If the Service is provided as a proof of concept, trial service, or beta version and the Beta Terms provide otherwise regarding the preceding paragraphs, the Beta Terms will prevail.
  4. If the Purchaser is requested to provide or confirm the Purchaser’s name, address, telephone number, or other information necessary for customs clearance or delivery, the Purchaser must reasonably cooperate.
  5. If additional charges arise beyond ordinary shipping or customs-related costs because the Purchaser fails to provide required information, provides inaccurate information, refuses delivery, or due to another circumstance attributable to the Purchaser, the Company may charge such additional costs to the Purchaser.

Article 11. Shipping

  1. The Company will ship products using logistics providers, carriers, or international delivery services designated by the Company.
  2. Products may only be shipped to countries or regions supported by the Company.
  3. Purchasers must provide accurate and complete shipping information.
  4. After shipment, the Company will provide a tracking number or other shipping information where available.
  5. Estimated delivery dates are estimates only and may be affected by customs clearance, carrier circumstances, weather, disasters, peak periods, or other circumstances beyond the Company’s reasonable control.
  6. If a product must be returned, reshipped, or otherwise incurs additional costs because the Purchaser provided incorrect shipping information, the Purchaser will bear such costs.

Article 12. Completion of Delivery

  1. Delivery will be deemed completed when the carrier’s records indicate that the product has been delivered to the address designated by the Purchaser or to a person legitimately entitled to receive the product at that address.
  2. Delivery will also be deemed completed where the carrier completes unattended delivery or another delivery method designated or approved by the Purchaser.
  3. The Purchaser must promptly inspect the contents and condition of the product after delivery.

Article 13. Cancellations and Changes After Ordering

  1. Once a sales contract has been formed, cancellations, product changes, or quantity changes for the Purchaser’s convenience will generally not be accepted.
  2. If a Purchaser wishes to change the shipping address, the Purchaser must promptly contact the Company. The address may not be changed after preparation for shipment begins or after shipment.
  3. If the Company exceptionally agrees to a cancellation or change, the Purchaser may be required to bear payment-processing fees, shipping charges, and other costs already incurred.

Article 14. Returns and Exchanges for Purchaser Convenience

  1. Returns, exchanges, or refunds for the Purchaser’s convenience are generally not accepted.
  2. This includes:
    • The product differing from the Purchaser’s expectations;
    • Misunderstandings regarding color, design, size, or similar characteristics;
    • The Purchaser ordering the wrong product;
    • The Purchaser no longer wanting the product; or
    • Minor differences or damage to the product or packaging that do not affect ordinary use of the product itself.

Article 15. Defective Products, Incorrect Deliveries, and Shipping Damage

  1. The Purchaser must contact the Company within seven days after completion of delivery if:
    • A product different from the product ordered is delivered;
    • The product has material damage or a material defect;
    • Part of the order is missing; or
    • The product suffered material damage during shipping.
  2. At the Company’s request, the Purchaser must provide photographs or video showing the product condition, outer packaging, packing materials, shipping label, or other relevant circumstances.
  3. After reviewing the submitted information and other relevant circumstances, if the Company reasonably determines that a defect, incorrect delivery, or other circumstance attributable to the Company exists, the Company may:
    • Ship a replacement product;
    • Reship the product;
    • Refund all or part of the product price; or
    • Take another action reasonably determined appropriate by the Company.
  4. The Company will reasonably determine the appropriate remedy based on inventory availability, product condition, shipping status, and other relevant circumstances.
  5. If a return is required due to a circumstance attributable to the Company, the Company will bear reasonable return-shipping costs.
  6. The Company may refuse a return made without following the Company’s instructions.

Article 16. Non-Delivery

  1. If a product has not arrived after a reasonable period beyond the expected delivery period, the Purchaser should contact the Company.
  2. The Company will cooperate with the carrier and other relevant service providers to investigate the delivery status.
  3. If the Company determines that the product has been lost or is unlikely to be delivered within a reasonable period, the Company will reship the product, refund the applicable product price, or provide another reasonable remedy.
  4. This Article may not apply where non-delivery results from an incorrect address entered by the Purchaser, refusal to accept delivery, failure to reasonably cooperate with customs or delivery procedures, or another circumstance attributable to the Purchaser.

Article 17. Return Procedures

  1. If the Company approves a return, the Purchaser must return the product in accordance with the method and deadline specified by the Company.
  2. The Purchaser should return the product, accessories, manuals, packaging, and other items originally included with the product in, to the extent reasonably possible, the condition in which they were received.
  3. The Company has no obligation to accept, exchange, or refund products returned without its authorization.
  4. The Company will process any exchange or refund after the returned product has been inspected by the Company or a party designated by the Company.

Article 18. Refunds

  1. Refunds will generally be issued through the payment method used for the original purchase.
  2. The time required for a refund to appear in the Purchaser’s account after processing will depend on the payment provider, card issuer, or other financial institution.
  3. Due to exchange-rate fluctuations, currency-conversion methods, or fees imposed by card issuers or others, the amount received in the Purchaser’s local currency at the time of refund may differ from the amount paid in local currency at the time of purchase.
  4. Unless attributable to the Company, the Company will not refund exchange-rate differences, fees charged by card issuers, or amounts resulting from third-party charges.

Article 19. Chargebacks and Similar Matters

  1. If there is a problem with an order or payment, the Purchaser should, where reasonably possible, contact the Company before initiating a chargeback or other payment dispute.
  2. In connection with chargebacks, fraudulent use, or other payment issues, the Company may provide payment providers or card issuers with order, shipping, and other information necessary to address the matter.
  3. If a fraudulent or improper chargeback or similar conduct is identified, the Company may restrict use of the Service or take other reasonable measures.

Article 20. Export and Import Restrictions

  1. In exporting products from Japan, the Company will comply with export-related laws and other laws applicable to the Company.
  2. Purchasers must comply with laws and regulations applicable to the receipt, possession, or use of the product in the country or region of delivery.
  3. If a Purchaser is requested to provide identification information or other information necessary for shipping, customs clearance, or related procedures, the Purchaser must reasonably cooperate.
  4. If a product cannot be delivered due to export or import restrictions, sanctions, carrier restrictions, or other circumstances in Japan or the destination country or region, the Company may cancel all or part of the order.
  5. In such case, the Company will refund the amount received for the affected product. However, if shipping, reshipping, or other costs have already been incurred due to the Purchaser’s failure to provide necessary information, provision of false or inaccurate information, refusal to accept delivery, or another circumstance attributable to the Purchaser, the Company may deduct such costs from the refund or separately charge them to the Purchaser.
  6. Nothing in this Article determines whether the Company or the Purchaser will be treated as the importer or have any other particular legal status in connection with the import process.

Article 21. Liability of the Company

  1. The Company will be liable in accordance with applicable law for damages caused to a Purchaser by the Company’s intentional misconduct or negligence.
  2. Where damages arise from the Company’s ordinary negligence, the Company’s liability will be limited to ordinary and direct damages, except where such limitation is not permitted under applicable law.
  3. Unless attributable to the Company, the Company will not be liable for damages arising from customs delays, carrier delays, weather, disasters, transportation disruptions, or other circumstances beyond the Company’s reasonable control.
  4. Nothing in this Article limits Purchaser rights to the extent prohibited by applicable consumer-protection laws or other mandatory laws.

Article 22. Amendments

  1. The Company may amend these Terms in response to changes in applicable law, shipping methods, payment methods, product-sales methods, or other aspects of the Service.
  2. The Company will make amended Terms available through the Service or another appropriate method.
  3. Unless otherwise stated, sales contracts already formed will remain subject to the terms applicable when the order was placed.

Article 23. Contact Information

For inquiries regarding products, orders, shipping, returns, or refunds, please contact:

Remote Robotics Inc.

Address

1-7-1 Konan, Minato-ku, Tokyo 108-0075, Japan

Email

support-remolink-discovery@remoterobotics.net

Effective Date: August 21, 2026