Terms of Use

Last updated: July 31, 2026 — placeholder text for the private beta, to be replaced before general availability.

These Terms of Use (the “Terms”) set forth the conditions governing the use of “Remolink Discovery” (the “Service”) provided by Remote Robotics Inc. (the “Company,” “we,” “us,” or “our”).

Any person who uses the Service (a “User” or “you”) must review and agree to these Terms before using the Service.

Article 1. Scope and Application

  1. These Terms apply to all relationships between the Company and Users in connection with browsing the Service, registering an account, making reservations, remotely operating robots, exploring products, and otherwise using the Service.
  2. The separate “Shopping & Returns” terms apply to product purchases, shipping, returns, and refunds made through the Service.
  3. If the Service is provided as a proof of concept, trial service, or beta version, the separate “Beta Terms” also apply.
  4. The Company’s “Privacy Policy” applies to the handling of personal information and other User information.
  5. If these Terms conflict with any separate terms or conditions applicable to a particular matter, such separate terms or conditions will prevail with respect to that matter.

Article 2. Description of the Service

  1. The Service enables Users to remotely operate robots located at a remote site through the internet and explore products while viewing live video.
  2. Users may review product information and purchase products through the methods designated by the Company.
  3. The Service may provide the following functions:
    • Creation and management of User accounts
    • Reservation of Service usage dates and times
    • Remote operation of robots
    • Viewing of live video
    • Review of product information
    • Selection and purchase of products
    • Participation in surveys, interviews, and other evaluation activities
  4. The Company may modify the functions, methods of use, content, or conditions of the Service for Service improvement, technical requirements, safety management, or other reasonable reasons.

Article 3. Eligibility

  1. The Service may only be used by persons who are 18 years of age or older.
  2. By using the Service, each User represents and warrants that the User is at least 18 years old.
  3. The Company may request information necessary to confirm a User’s eligibility.
  4. The Company may impose invitation requirements, access codes, or other conditions on the use of all or part of the Service.

Article 4. Account Registration

  1. Users must register accurate and current information through the method designated by the Company.
  2. If any registered information changes, the User must promptly update the information.
  3. Users may not register false or inaccurate information or information belonging to another person.
  4. The Company may reject registration, suspend an account, or delete an account if:
    • The registered information contains false information, errors, or omissions;
    • The User is found to be under 18 years of age;
    • The User has previously been suspended from the Service due to a violation of these Terms or other applicable terms;
    • Fraudulent use or impersonation of another person is suspected; or
    • The Company otherwise reasonably determines that the User’s use of the Service is inappropriate.

Article 5. Account Management

  1. Users are responsible for properly managing their accounts, passwords, access codes, and other authentication information.
  2. Users may not lend, transfer, sell, purchase, or share their accounts with any third party.
  3. Unless attributable to the Company, any activity conducted through a User’s account will be treated as activity conducted by that User.
  4. If a User becomes aware of unauthorized use of the account or disclosure of authentication information, the User must immediately notify the Company.
  5. The Company will not be liable for damage arising from a User’s failure to properly manage the User’s account, except where such damage is attributable to the Company.

Article 6. Reservations, Cancellations, and Rescheduling

  1. Users must reserve a date and time to use the Service through the method designated by the Company.
  2. A reservation is confirmed when the Company sends a reservation confirmation notice.
  3. A User may cancel or reschedule a reservation through the method designated by the Company until 24 hours before the reserved time.
  4. Once fewer than 24 hours remain before the reserved time, the reservation may not be canceled. However, the User may reschedule the reservation through the method designated by the Company.
  5. Available rescheduling dates, rescheduling deadlines, the permitted number of rescheduling requests, and other conditions will be separately designated by the Company.
  6. If a User is late for a reservation, the available usage time may be shortened.
  7. If a User does not begin using the Service at the reserved time, the Company may cancel the reservation.
  8. Use of the Service requires a browser, device, internet connection, and other operating environment designated by the Company.

Article 7. Fees

  1. Service fees, usage periods, currencies, payment conditions, and other pricing conditions will be displayed through the Service.
  2. Before applying for a paid service, Users must review the displayed fees and conditions.
  3. The Company may change fees, usage periods, or payment conditions applicable to future use of the Service.
  4. Product prices, shipping fees, customs duties, import taxes, and other costs relating to product purchases are charged separately from Service usage fees.
  5. Costs and conditions relating to product purchases are set forth in the Shopping & Returns terms.

Article 8. Payment Methods

  1. Service fees must be paid through a payment service designated by the Company in U.S. dollars or another currency displayed by the Company.
  2. The terms of use and privacy policy of the applicable payment service provider apply to payment processing.
  3. Users may only use payment methods that they are legally authorized to use.
  4. Any currency conversion fees or other charges imposed by a payment service provider or card issuer will be borne by the User.
  5. If fraudulent use, a payment refusal, a chargeback, or another payment-related issue occurs, the Company may suspend the User’s access to the Service and request necessary verification.

Article 9. Use of Robots

  1. Users must operate robots in accordance with the operating procedures, on-screen instructions, and precautions specified by the Company.
  2. Users must operate robots with due regard for products, facilities, other robots, and other surrounding items.
  3. If the Company determines that it is necessary for safety, equipment protection, or operation of the Service, the Company may:
    • Restrict or stop operation of a robot;
    • Transfer operational control to the Company;
    • Restrict the robot’s movement range or functions; or
    • Terminate the User’s session.
  4. A robot’s movement range, video coverage, operating speed, and other functions may be restricted due to equipment limitations, communication conditions, safety management, or technical reasons.
  5. Without the Company’s prior approval, Users may not unlawfully access or modify robots or other equipment or operate them in a manner not intended by the Company.

Article 10. Handling of Video and Other Content

  1. Users may view video, screens, images, product information, and other content displayed through the Service only for the purpose of using the Service.
  2. Without the Company’s prior approval, Users may not:
    • Record video or operation screens;
    • Save screenshots or make other records;
    • Reproduce video, images, or screens;
    • Post or stream such content on social media, video-sharing services, websites, or other media; or
    • Transmit, disclose, or share such content with any third party.
  3. The preceding paragraph does not apply where recording or storage is permitted by law or is reasonably necessary for contacting the Company, reporting a system issue, reporting a product-related problem, or making another claim. However, the User may not use the recorded or stored information for any other purpose.
  4. The Company may collect operation logs, access logs, video, and other information for safety management, Service improvement, investigation of system issues, proof-of-concept activities, technical development, and other purposes specified in the Privacy Policy.
  5. The Company’s recording and collection of logs and its use of such information are governed by the Privacy Policy and the Beta Terms.

Article 11. Prohibited Conduct

Users may not engage in any of the following conduct in connection with the Service:

  • Violating any law, public policy, or these Terms;
  • Engaging in or facilitating criminal or fraudulent conduct;
  • Registering false information;
  • Impersonating another person;
  • Sharing an account with another person;
  • Infringing the rights or interests of the Company, another User, or a third party;
  • Placing an excessive burden on the Service, robots, communications equipment, or systems;
  • Engaging in unauthorized access, analysis, reverse engineering, or other conduct that compromises the security of the Service;
  • Transmitting computer viruses or other harmful programs;
  • Operating robots or equipment in a manner not intended by the Company;
  • Using a robot to infringe another person’s privacy;
  • Recording, reproducing, disclosing, or distributing video or other content in violation of Article 10;
  • Using the Service for resale, business, research, or other commercial purposes, unless approved in advance by the Company;
  • Interfering with the operation of the Service; or
  • Engaging in any other conduct that the Company reasonably determines to be inappropriate.

Article 12. Intellectual Property Rights

  1. All intellectual property rights relating to the Service, website, software, operation screens, robot-control technology, logos, text, images, video, designs, and other Service-related materials belong to the Company or a third party that holds the relevant rights.
  2. Permission to use the Service does not constitute a transfer of intellectual property rights or a general license to use such rights.
  3. Users may not reproduce, republish, modify, distribute, publicly transmit, sell, or otherwise use content beyond the extent necessary to use the Service.
  4. Rights relating to products, characters, brands, trademarks, and other materials displayed through the Service belong to their respective rights holders.

Article 13. Feedback

  1. Users may provide the Company with surveys, interview responses, opinions, suggestions, defect reports, and other feedback.
  2. The Company may use such feedback, without charge and without limitation as to time, territory, or method, for evaluation, research, development, improvement, and business consideration relating to the Service or other Company services.
  3. If the Company externally publishes feedback in a form that identifies the User, the Company will separately obtain the User’s consent.
  4. Providing feedback does not entitle the User to compensation, intellectual property rights, or any other rights.

Article 14. Modification, Suspension, and Termination of the Service

  1. The Company may modify, interrupt, or suspend all or part of the Service if:
    • Robots, systems, or communications equipment require maintenance, inspection, repair, or updates;
    • A communications failure, system failure, or failure of an external service occurs;
    • A fire, power outage, earthquake, typhoon, infectious disease outbreak, or other event beyond the Company’s reasonable control occurs;
    • A safety or security issue arises;
    • Required by law or requested by an administrative authority; or
    • The Company otherwise reasonably determines that such action is necessary for operation of the Service.
  2. The Company may terminate all or part of the Service for business, technical, or other reasonable reasons.
  3. Where reasonably practicable, the Company will notify Users of a modification, suspension, or termination through the Service, by email, or through another reasonable method. However, prior notice may not be provided in an emergency.
  4. If a User cannot use the Service as scheduled due to a communications failure, robot malfunction, or other circumstances, the Company will respond by offering rescheduling, extending the usage period, or taking another appropriate measure.
  5. The Company will reasonably determine the appropriate response based on the nature and impact of the issue and the User’s usage status.

Article 15. Suspension of Use and Account Deletion

  1. The Company may, without prior notice, restrict use of the Service, cancel reservations, suspend an account, or delete an account if the User:
    • Violates these Terms or any other applicable terms;
    • Provides false or inaccurate registration information;
    • Fails to satisfy a payment obligation;
    • Engages in fraudulent use or creates a security concern;
    • May cause damage to the Company or a third party;
    • Does not use the account for a certain period; or
    • Is otherwise reasonably determined by the Company to be unsuitable for continued use of the Service.
  2. Provisions that by their nature should survive the suspension or deletion of an account will remain effective.
  3. Users may request deletion of their accounts through the method designated by the Company.
  4. Personal information, transaction records, and other information following account deletion will be handled in accordance with the Privacy Policy and applicable law.

Article 16. Disclaimers

  1. The Company does not warrant that:
    • The Service will be provided without interruption or error;
    • Robots, video, communications, or other functions will always be available;
    • The color, shape, condition, or other characteristics of a product shown in video will perfectly match the actual product;
    • The Service will meet a User’s particular purpose or expectations; or
    • Information provided through the Service will be free from errors or omissions.
  2. Product sales conditions, shipping, returns, and related matters are governed by the Shopping & Returns terms.
  3. Matters relating to the beta or proof-of-concept nature of the Service are governed by the Beta Terms.

Article 17. Company Liability

  1. If the Company causes damage to a User through the Company’s intentional misconduct or negligence, the Company will be liable in accordance with applicable law.
  2. If damage is caused by the Company’s ordinary negligence, the Company’s liability will be limited to ordinary and direct damages, unless such limitation is prohibited by applicable law.
  3. Unless attributable to the Company, the Company will not be liable for damage arising from:
    • The User’s device, internet connection, or operating environment;
    • Payment, communications, or other services provided by a third party;
    • Errors in information registered by the User;
    • Inadequate management of an account or authentication information; or
    • A fire, power outage, earthquake, typhoon, infectious disease outbreak, or other event beyond the Company’s reasonable control.
  4. Nothing in this Article excludes or limits the Company’s liability to the extent such exclusion or limitation is prohibited by consumer protection laws or other mandatory laws.

Article 18. Third-Party Services

  1. The Service may integrate with payment, communications, cloud, or other services provided by third parties.
  2. The applicable third party’s terms of use, privacy policy, and other conditions apply to those third-party services.
  3. The Company does not warrant the content, quality, continuity, or security of any third-party service.
  4. The sharing of information necessary to use third-party services is governed by the Privacy Policy.

Article 19. Amendments to These Terms

  1. The Company may amend these Terms due to changes in law, changes to the Service, business or technical requirements, or other reasonable reasons.
  2. The Company will make the amended Terms available through the Service or by another appropriate method.
  3. If a User continues to use the Service on or after the effective date of the amended Terms, the User will be deemed to have agreed to the amended Terms. However, if applicable law requires the User’s separate consent to an amendment, the Company will obtain such consent.

Article 20. Notices and Communications

  1. Notices from the Company to Users may be provided through the Service, sent to the registered email address, or delivered through another method the Company considers appropriate.
  2. If a User fails to update the User’s registered information and therefore does not receive a notice, the notice will be deemed delivered when the Company sends it through a method by which it would ordinarily have been received.
  3. Inquiries regarding the Service should be directed to the following contact:

Contact Information

Remote Robotics Inc.

Email: support-remolink-discovery@remoterobotics.net

Article 21. Prohibition on Assignment

Users may not assign, transfer, or pledge their status, rights, or obligations under these Terms to any third party without the Company’s prior written consent.

Article 22. Severability

If any provision of these Terms is held invalid or unenforceable under applicable law or by a court, the remaining provisions will remain valid and enforceable.

Article 23. Governing Law and Jurisdiction

  1. These Terms and all legal relationships relating to the Service are governed by the laws of Japan.
  2. The Tokyo District Court will have exclusive jurisdiction as the court of first instance over any dispute between the Company and a User arising out of or relating to these Terms or the Service.
  3. The preceding paragraphs do not exclude any rights available to a User under mandatory consumer protection laws or other mandatory laws applicable in the User’s place of residence.

Effective Date: July 31, 2026

Remote Robotics Inc.

1-7-1 Konan, Minato-ku, Tokyo 108-0075, Japan