Terms of Use

Last updated: August 21, 2026 — placeholder text for the private beta, to be replaced before general availability.

These Terms of Use (the “Terms”) set forth the conditions governing the use of “Remolink Discovery” (the “Service”), provided by Remote Robotics Inc. (the “Company,” “we,” “us,” or “our”).

Any person who uses the Service (a “User” or “you”) must review and agree to these Terms before using the Service.

Article 1. Application

  1. These Terms apply to all relationships between the Company and Users in connection with browsing the Service, account registration, reservations, remote operation of robots, product exploration, and other use of the Service.
  2. The separately provided “Shopping & Returns” terms apply to product purchases, shipping, returns, and refunds made through the Service.
  3. If the Service is provided as a proof of concept, trial service, or beta version, the separately provided “Beta Terms” will also apply.
  4. The Company’s “Privacy Policy” applies to the handling of personal information and other User information.
  5. If these Terms conflict with any individual terms or other applicable terms, the terms specifically governing the relevant matter will prevail.

Article 2. Description of the Service

  1. The Service allows Users to remotely operate robots located at a remote location over the internet and explore products while viewing live video.
  2. Users may review product information through the Service and purchase products sold by the Company using the method specified by the Company.
  3. The Service may provide the following functions:
    • Account creation and management
    • Reservation of Service usage times
    • Remote operation of robots
    • Viewing of live video
    • Review of product information
    • Product selection and purchase
    • Participation in surveys, interviews, and other evaluation activities
  4. The Company may change the functions, method of use, content, or conditions of the Service for Service improvement, technical requirements, safety management, or other reasonable reasons.

Article 3. Eligibility

  1. The Service may only be used by persons who are 18 years of age or older.
  2. By using the Service, each User represents and warrants that the User is 18 years of age or older.
  3. The Company may request information necessary to verify eligibility.
  4. The Company may impose invitation requirements, access codes, or other conditions for access to all or part of the Service.

Article 4. Account Registration

  1. Users must register accurate and current information using the method specified by the Company.
  2. Users must promptly update their registration information if it changes.
  3. Registration using false, inaccurate, or third-party information is prohibited.
  4. The Company may refuse registration or suspend or delete an account if:
    • The registration information is false, inaccurate, or incomplete;
    • The User is found to be under 18 years of age;
    • The User has previously been suspended for violating these Terms or other applicable terms;
    • Fraudulent use or impersonation is suspected; or
    • The Company otherwise reasonably determines that use of the Service is inappropriate.

Article 5. Account Management

  1. Users are responsible for properly managing their account, password, access code, and other authentication information.
  2. Users may not lend, transfer, sell, or share their account with any third party.
  3. Unless attributable to the Company, activity conducted through a User’s account may be treated as activity conducted by that User.
  4. Users must immediately notify the Company if they discover unauthorized use of their account or disclosure of authentication information.
  5. The Company will not be liable for damages arising from inadequate account management unless attributable to the Company.

Article 6. Reservations, Cancellations, and Rescheduling

  1. Users must reserve a time to use the Service using the method specified by the Company.
  2. A reservation is confirmed when the Company notifies the User that the reservation has been completed.
  3. Users may cancel or reschedule a reservation using the method specified by the Company up to 24 hours before the scheduled start time.
  4. Once fewer than 24 hours remain before the scheduled start time, the reservation may not be canceled. However, it may be rescheduled using the method specified by the Company.
  5. Available rescheduling times, deadlines, number of permitted rescheduling requests, and other conditions will be separately specified by the Company.
  6. If a User is late, the available usage time may be reduced accordingly.
  7. If a User does not begin using the Service at the scheduled time, the Company may cancel the reservation.
  8. Use of the Service requires a browser, device, communications environment, and other environment specified by the Company.

Article 7. Service Fees

  1. Service fees, usage time, currency, payment conditions, and other pricing terms will be displayed through the Service or by another method specified by the Company before use begins.
  2. Users must review the displayed fees and conditions before purchasing paid use of the Service.
  3. The Company may change fees, usage times, or payment conditions applicable to future use.
  4. Product prices, shipping charges, customs duties, import taxes, and other costs associated with product purchases are separate from the Service usage fees.
  5. Costs and conditions relating to product purchases are governed by Shopping & Returns.

Article 8. Payment

  1. Service fees must be paid through a payment service designated by the Company in U.S. dollars or another currency displayed by the Company.
  2. The terms of use and privacy policy of the applicable payment service provider may apply to payment processing.
  3. Users may only use payment methods that they are legally authorized to use.
  4. Any currency conversion fees or other fees charged by a payment service provider or card issuer are the responsibility of the User.
  5. If fraudulent use, payment rejection, chargebacks, or other payment issues arise, the Company may suspend use of the Service and request additional verification.

Article 9. Use of Robots

  1. Users must operate robots in accordance with the operating instructions, on-screen guidance, and precautions specified by the Company.
  2. Users must operate robots with due consideration for products, equipment, other robots, and surrounding property.
  3. If the Company determines that it is necessary for safety, protection of equipment, or operation of the Service, it may:
    • Restrict or stop robot operation;
    • Take over control of the robot;
    • Restrict the robot’s movement area or functions; or
    • End the User’s session.
  4. The robot’s movement area, video range, operating speed, and other functions may be restricted for equipment, communications, safety, or technical reasons.
  5. Users may not, without the Company’s prior consent, improperly access or modify robots or other equipment or operate them in a manner not intended by the Company.

Article 10. Video and Other Content

  1. Users may view video, screens, images, product information, and other content displayed through the Service only for the purpose of using the Service.
  2. Without the Company’s prior consent, Users may not:
    • Record video or operation screens;
    • Save screenshots or otherwise save Service content;
    • Reproduce video, images, or screens;
    • Post or stream such content on social media, video platforms, websites, or similar services; or
    • Send, publish, or share such content with third parties.
  3. The preceding paragraph does not apply where permitted by law or where recording or saving is reasonably necessary for contacting the Company, reporting an issue, reporting a product-related problem, or making another reasonable report to the Company. Any information recorded or saved for such purpose may not be used for any other purpose.
  4. The Company may collect operation logs, access logs, video, and other information for safety management, Service improvement, investigation of issues, proof-of-concept evaluation, technical development, and other purposes described in the Privacy Policy.
  5. The Company’s recording, collection of logs, and use of such information are governed by the Privacy Policy and Beta Terms.

Article 11. Prohibited Conduct

Users may not engage in any of the following:

  1. Conduct that violates applicable law, public policy, or these Terms;
  2. Criminal or fraudulent conduct or conduct that facilitates such activity;
  3. Registration of false information;
  4. Impersonation of another person;
  5. Sharing an account with a third party;
  6. Infringing the rights or interests of the Company, another User, or a third party;
  7. Imposing an excessive load on the Service, robots, communications equipment, or systems;
  8. Unauthorized access, analysis, reverse engineering, or other conduct that compromises the security of the Service;
  9. Transmitting viruses or other harmful programs;
  10. Operating robots or equipment in a manner not intended by the Company;
  11. Using robots to infringe the privacy of third parties;
  12. Recording, reproducing, publishing, or distributing Service video or other content in violation of Article 10;
  13. Using the Service for resale, business, research, or other commercial purposes without the Company’s prior approval;
  14. Interfering with the operation of the Service; or
  15. Other conduct reasonably determined by the Company to be inappropriate.

Article 12. Intellectual Property Rights

  1. Intellectual property rights relating to the Service, website, software, operation screens, robot-control technologies, logos, text, images, video, designs, and other Service-related materials belong to the Company or third parties holding legitimate rights.
  2. Permission to use the Service does not constitute a transfer or general license of intellectual property rights.
  3. Users may not reproduce, republish, modify, distribute, publicly transmit, sell, or otherwise use Service content beyond the scope necessary to use the Service.
  4. Rights in products, characters, brands, trademarks, and other content displayed through the Service belong to their respective rights holders.

Article 13. Feedback

  1. Users may provide surveys, interview responses, opinions, proposals, issue reports, and other feedback to the Company.
  2. The Company may use such feedback, without charge and without limitation as to period, territory, or method, for evaluation, development, improvement, research, and business consideration relating to the Service and other Company services.
  3. If the Company publicly discloses feedback in a manner that identifies a User, the Company will separately obtain the User’s consent.
  4. Providing feedback does not entitle the User to compensation, intellectual property rights, or other rights.

Article 14. Changes, Suspension, and Termination of the Service

  1. The Company may change, interrupt, or suspend all or part of the Service if:
    • Maintenance, inspection, repair, or updates of robots, systems, or communications equipment are required;
    • Communications failures, system failures, or failures of external services occur;
    • Fire, power outage, earthquake, typhoon, infectious disease, or another force majeure event occurs;
    • Safety or security issues arise;
    • Required by law or requested by a governmental authority; or
    • The Company otherwise reasonably determines that it is necessary for operation of the Service.
  2. The Company may terminate all or part of the Service for business, technical, or other reasonable reasons.
  3. Where reasonably possible, the Company will notify Users of changes, interruptions, or termination through the Service, email, or another reasonable method. Advance notice may not be provided in emergencies.
  4. If a User cannot use the Service as scheduled due to a communications failure, robot malfunction, or similar circumstances, the Company will address the issue by rescheduling the session, extending the usage time, or another appropriate method.
  5. The Company will reasonably determine the appropriate response based on the nature of the issue, its impact, and the User’s usage status.

Article 15. Suspension and Account Deletion

  1. The Company may restrict use of the Service, cancel reservations, suspend an account, or delete an account without prior notice if:
    • The User violates these Terms or other applicable terms;
    • Registration information is false or inaccurate;
    • The User fails to meet payment obligations;
    • Fraudulent use or a security issue exists;
    • There is a risk of harm to the Company or a third party;
    • The account has not been used for an extended period; or
    • The Company otherwise reasonably determines that continued use of the Service is inappropriate.
  2. Provisions that by their nature should survive suspension or account deletion will remain effective.
  3. Users may request deletion of their account using the method specified by the Company.
  4. Personal information, transaction records, and other information following account deletion will be handled in accordance with the Privacy Policy and applicable law.

Article 16. Disclaimer of Warranties

  1. The Company does not warrant that:
    • The Service will operate continuously or without errors;
    • Robots, video, communications, or other functions will always be available;
    • The color, shape, condition, or other characteristics of products shown on video will exactly match the actual products;
    • The Service will meet a User’s particular purpose or expectations; or
    • Information provided through the Service will be free of errors or omissions.
  2. Product sales conditions, shipping, returns, and related matters are governed by Shopping & Returns.
  3. Matters relating specifically to the beta or proof-of-concept nature of the Service are governed by the Beta Terms.

Article 17. Liability of the Company

  1. The Company will be liable in accordance with applicable law for damages caused to a User by the Company’s intentional misconduct or negligence.
  2. Where damages result from the Company’s ordinary negligence, the Company’s liability will be limited to ordinary and direct damages, except where such limitation is not permitted under applicable law.
  3. Unless attributable to the Company, the Company will not be liable for damages arising from:
    • The User’s device, communications connection, or usage environment;
    • Payment, communications, or other services provided by third parties;
    • Errors in information registered by the User;
    • Inadequate management of an account or authentication information; or
    • Fire, power outage, earthquake, typhoon, infectious disease, or another force majeure event.
  4. Nothing in this Article excludes or limits liability to the extent such exclusion or limitation is prohibited by mandatory consumer-protection laws or other mandatory laws.

Article 18. Third-Party Services

  1. The Service may use or integrate with payment, communications, cloud, logistics, shipping, and other third-party services.
  2. The terms of use, privacy policies, and other conditions of those third-party services may apply.
  3. The Company does not warrant the content, quality, continuity, or security of third-party services.
  4. Sharing of information necessary to use third-party services is governed by the Privacy Policy.

Article 19. Amendments to These Terms

  1. The Company may amend these Terms due to changes in law, changes to the Service, business or technical requirements, or other reasonable reasons.
  2. The Company will make amended Terms available through the Service or by another appropriate method.
  3. If a User uses the Service after the effective date of amended Terms, the User will be deemed to have agreed to the amended Terms, except where applicable law requires separate consent.

Article 20. Notices and Communications

  1. Notices from the Company to Users may be provided through the Service, by email to the registered email address, or by another method the Company considers appropriate.
  2. If a User fails to update registration information and therefore does not receive a notice, the notice may be treated as having been received when it would ordinarily have reached the User using the method selected by the Company.
  3. Inquiries regarding the Service should be directed to:

Remote Robotics Inc.

Email: support-remolink-discovery@remoterobotics.net

Article 21. No Assignment

Users may not assign, transfer, or create a security interest in their status, rights, or obligations under these Terms without the Company’s prior written consent.

Article 22. Severability

If any provision of these Terms is held invalid or unenforceable under applicable law or by a court, the remaining provisions will remain in full force and effect.

Article 23. Governing Law and Jurisdiction

  1. These Terms and all legal relationships relating to the Service are governed by the laws of Japan.
  2. The Tokyo District Court will have exclusive jurisdiction as the court of first instance over disputes between the Company and Users arising from these Terms or the Service.
  3. The preceding paragraphs do not exclude any rights available to Users under mandatory consumer-protection laws or other mandatory laws applicable in the User’s place of residence.

Effective Date: August 21, 2026